Instytut Filologii Germańskiej

Customer Care Representatives with Swedish

Work place: Wrocław, Poland SE/2018

Major Tasks:

 Handling queries from customers and/or representatives solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction

 Registration of all contacts in the computer system to build customer history

 Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers

 Highlight unusual situations fast and address to management for follow-up as necessary

 Provide help and assistance to colleagues as needed as well as supporting other departments when needed.

 Assist in various projects on an ad hoc basis

 Effectively communicate with other departments regarding customer queries/escalations

Knowledge and skill requirements:

 Fluency in Swedish plus good command of English

 Effective and efficient communication skills

 Professional telephone etiquette

 Customer service orientated

 Highly developed computer literacy skills

 Excellent team working skills

 High level of self-motivation to constantly improve personal performance

 Previous experience in a customer services environment is an advantage

ACN offers:

 A stable full-time job (with 1 hour of fully paid break)

 Full on the job training

 Competitive base pay and travel allowance

 Opportunity for growth and professional development

 Private medical care in Luxmed

 Cafeteria benefit system (Multisport card/tickets to the cinema or other benefit from among 700 benefits to choose)

 Group life insurance partially covered by CAN

 Access to e-learning portal

 Team events

 Great atmosphere and possibility to work in a multicultural environment

 Additional days off for years of service

We are seeking candidates who are committed to learning new skills, are flexible and adaptable to change. If you are interested in this great opportunity send your application in English to email address: wroclaw.jobs@acneuro.com Please attach a consent that you agree to the processing of personal data for purposes of recruitment processes in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data (ie Journal Laws of 2002, no .101 ,Laws . 926, as amended.). Data is provided voluntarily, at any time you are entitled to access, correct or delete. Request to remove information means giving up part of the recruitment process.